Store Policy

Transparency and Care

We founded Kashmir Rose with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.

 

Shipping and Delivery

DOMESTIC

Your orders will be processed within 5 working days and mailed out for delivery. We can ship products anywhere in the United States. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method and your shipment’s destination.


Items in stock will typically ship out in 2-3 business days.


Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method, excluding applicable sales tax.


INTERNATIONAL

Some products cannot be shipped to international destinations so please submit a email inquiry about your international ordering options.

 

Returns and Exchanges

Kashmir Rose sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Kashmir Rose reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges. 


If you encounter an issue with your purchase please reach out at info@kashmirworldfoundation.org.  

you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

All our products are exquisitely handmade, one piece at a time, using natural made products. It is therefore quite difficult if not impossible to make identical items. Even though we have the most attentive artisans who are the "Masters" of their respective crafts, and even though every effort is made to create only the best, there may be natural blemishes that should not be misconstrued as flaws. These are what make each piece of a handmade product charming and unique. The pictures may not be identical to the product you receive.

All our products are meticulously handmade by master artisans one piece at a time. Therefore, there may be a slight variation from one item to the next. We believe this is whatmakes each handmade product special and truly one of a kind. By purchasing this product online, you agree with this disclaimer.

 

Our Privacy Policy

All About Information Security

General

Please review the following terms and conditions (‘Terms of Use’) and our other policies that govern your visit to our Site and your use and purchase of products from our Site (collectively, ‘Use’). Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. Kashmir Rose reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.

Site Contents


Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, ‘Contents’) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Kashmir Rose or its subsidiaries and affiliates.


Comments, Feedback and Other Submissions

We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Kashmir Rose using this Site or otherwise (collectively, ‘Comments’) are not confidential and will become and remain Kashmir Rose’s property. The disclosure, submission or offer of any Comments will constitute an assignment to Kashmir Rose of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.


The Contents are intended solely for your personal, noncommercial use. Music may not be copied except only as necessary to access the Site. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.


Links to Other Websites and Services

This Site may include links to other Internet sites maintained by third parties (‘Linked Sites’). Kashmir Rose provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by Kashmir Rose of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave the Kashmir Rose Site. Linked Sites are not under the control of Kashmir Rose and Kashmir Rose is not responsible for the contents of any Linked Site.


Microsoft Mapping Privacy and Terms of Use

Your use of mapping available on this Website is governed by the Microsoft Terms of Use and Microsoft Privacy Statement. Microsoft reserves the right to change the Microsoft Terms of Use and Privacy Statement at any time, at their sole discretion. For additional information, please see Microsoft Terms of Use and Microsoft Privacy Policy.


Merchandise Availability

Merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You will receive a shipping confirmation e-mail once your items have shipped.

Product Information


The prices displayed on the Site are quoted in U.S. dollars, unless otherwise indicated.

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Disclaimer, Limitation of Liability and Indemnity


EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THIS SITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS. KASHMIR ROSE DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. KASHMIR ROSE DOES NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH KASHMIR ROSE ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS SITE. YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER KASHMIR ROSE NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS SITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE SITE. KASHMIR ROSE IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, OR WITH ANY OF KASHMIR ROSE’S TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS KASHMIR ROSE, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS OF USE.


Denial of Access

These Terms of Use constitute an agreement that is effective unless and until terminated by Kashmir Rose. If in Kashmir Rose’s sole discretion you fail to comply with any term or provision of this agreement, Kashmir Rose may deny you access to the Site. In the event of denial of access by Kashmir Rose, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and Kashmir Rose relating to the subject matter addressed herein.


Applicable Law

The law applicable to the interpretation and construction of these Terms of Use and any transaction (including purchases made on this Site) using or related to the Site, shall be the laws of the State of Washington, USA without regard to principles of conflict of laws. You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of Washington. All proceedings relating to the Site, these Terms of Use, or any transaction, including the sale of any products, using this Site, shall be brought only in the state or federal courts of King County, Seattle, Washington, USA, and you and Kashmir Rose do hereby consent to the jurisdiction and venue of such courts.


Disclaimer

Our products are exquisitely handmade, one piece at a time, using natural made products. It is therefore quite difficult if not impossible to make identical items. Even though we have the most attentive artisans who are the
“Masters” of their respective crafts, and even though every effort is made to create only the best, there may be natural blemishes that should not be misconstrued as flaws. These are what make each piece of a handmade product charming and unique. The pictures may not be identical to the product you receive. By purchasing this product online, you agree with this disclaimer.

All our products are meticulously handmade by master artisans one piece at a time. Therefore, there may be a slight variation from one item to the next. We believe this is what makes each handmade product special and truly one of a kind. By purchasing this product online, you agree with this disclaimer.



Privacy 

This privacy policy sets out how “Kashmir Rose” uses and protects any information that you give “Kashmir Rose” when you use this website.
“Kashmir Rose” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Kashmir Rose” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 1, 2013.

What we collect


We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers


What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

  • We may use the information to customise the website according to your interests.

  • We may provide your information to our third party partners for marketing or promotional purposes.

  • We will never sell your information.


Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy@kashmir-rose.com


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to824 Constellation Dr. Great Falls, VA 22066.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

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​Kashmir Rose is the art history division of Kashmir World Foundation a Non-Profit Organization. Your purchases support wildlife conservation and protection projects and programs.

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